Frequently asked questions

Most people finish the questions for a Will in around 20 to 40 minutes, and an LPA in a similar time. You do not have to do it in one go — your answers are saved each time you continue, so you can stop and come back on any device.

Yes. When you send your answers, our team reviews them before anything is prepared. If something is unclear, or your circumstances need a closer look, we will contact you through your account.

Some circumstances — such as property abroad, a business, trusts, or wanting to leave someone out — need extra care. Our quick checks at the start pick these up, and our team will look at your situation personally before going further. If you would be better served elsewhere, we will tell you.

Yes, family or friends can help you use the website. The decisions must be your own, and nobody should pressure you into them. For an LPA, only the person the LPA is for can make it.

A Will must be in writing and signed by the person making it, who must be 18 or over, understand what they are doing and be acting freely. They must sign (or acknowledge their signature) in front of two witnesses who are both present at the same time, and each witness must then sign in their presence. We send clear signing instructions with your documents.

Witnesses should be independent adults who can see you sign. A person who benefits from your Will — or their husband, wife or civil partner — should not be a witness, because a gift to them could fail.

The law decides who inherits, using what are called the intestacy rules. This may not match your wishes — for example, unmarried partners do not automatically inherit. A Will lets you decide who inherits, who sorts things out, and who would look after children under 18.

In England and Wales, marriage or civil partnership usually cancels an existing Will, unless the Will was made with that marriage in mind. Divorce or dissolution does not cancel a Will, but changes how gifts to a former spouse or civil partner are treated. It is a good idea to review your Will after any major life event.

Mirror Wills are two separate Wills — one for each partner — with matching wishes. Usually each partner leaves everything to the other, and then to the same people after both have died. Each person can still change their own Will later.

Keep the signed original somewhere safe and dry, and tell your executors where it is. Do not staple anything to it or take it apart, as that can raise questions about whether it has been altered.

An LPA is a legal document that lets you choose people you trust (your attorneys) to make decisions for you. There are two types: one for property and financial affairs, and one for health and welfare. You can make one or both.

An LPA cannot be used until it has been registered by the Office of the Public Guardian. A property and financial affairs LPA can be used while you still have mental capacity, if you allow it. A health and welfare LPA can only be used when you are unable to make the decision yourself.

No. We use your answers to prepare your LPA. It must then be signed by the right people in the right order, and registered with the Office of the Public Guardian before it can be used. We guide you through each of these steps.

Yes. The Office of the Public Guardian charges its own fee to register each LPA, separate from our price. You may be able to pay less, or nothing, depending on your income or benefits. Check GOV.UK for the current fee.

Anyone aged 18 or over whom you trust to act in your best interests — often a family member or close friend. For a property and financial affairs LPA, an attorney must not be bankrupt or subject to a debt relief order.

A certificate provider is an independent person who confirms that you understand your LPA and are not being pressured into making it. They must have known you well for at least two years, or have relevant professional skills, such as your GP or a solicitor. Some people, including your attorneys and family members, cannot do this.

Only the person the LPA is for can make it, and they must have the mental capacity to do so. You can help them use our service. If someone can no longer make these decisions, an LPA is not possible and an application to the Court of Protection may be needed instead.

Each service lists exactly what is included. Prices for LPAs do not include the Office of the Public Guardian’s registration fee, which is paid separately.

You pay after you have sent us your answers, not before. If our team needs to look at your circumstances first, we will not ask you to pay until we have spoken to you.

Your answers are encrypted when stored, and your documents are kept in private storage that only you and authorised members of our team can access. We do not send your answers by email — we let you know when there is something to see in your secure account.

No. The assistant is optional and only explains questions. It does not see your saved answers and cannot change them. Before you use it, we explain what is sent to our AI provider and ask for your agreement.