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How does the AI assistant use my information?

Updated October 27, 2026

Our assistant is optional. If you agree to use it, it helps by explaining questions and understanding answers you type in your own words. Names, addresses and dates of birth are typed into secure boxes that the assistant never sees, and we remove common identifiers such as email addresses and phone numbers from anything you type. It cannot change your answers or skip any of our checks, and it does not give legal advice.

General information about England and Wales, not advice about your circumstances.

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