Help Centre
Your account
Signing in, secure links and updates.
How do I sign in?
Go to My Account and enter your email address. We send you a 6-digit code, so there is no password to remember. If we do not have an account for that email yet, we will take you straight to onboarding instead. If you prefer, you can add a password in your account settings and sign in with that instead. If you have confirmed your mobile, you can also get your code by text.
Read the full answerWhat are secure links?
When there is something for you, like a draft to check, we email you a private link. Opening it shows nothing until you enter a code sent to you, so even if someone else saw the email, they could not see your documents. Links expire after a while, and a newer link replaces an older one.
Read the full answerCan I get updates by text or WhatsApp?
In your account you can choose to get short updates by text (and WhatsApp, where available). These only say that there is something new and include a link to sign in, never names, answers or details of your plan. You will need to confirm your mobile number first.
Read the full answerStill need help?
Ask our assistant for a quick answer, or send our team a message.
