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Should I choose the chat or the form?

Updated October 27, 2026

Many people find the chat quicker because it feels like a conversation and only asks what is relevant to you. Others prefer to see each question laid out on its own screen. The questions, the checks and the summary you confirm are exactly the same either way.

In the chat, names, addresses and dates of birth are typed into small secure boxes. They go straight into your encrypted record and are never shared with our AI assistant. If you would rather not use AI at all, choose the form. It does not use AI.

General information about England and Wales, not advice about your circumstances.

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